At Sevacabs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our services, including our website, mobile application, and any related services. By using Sevacabs, you agree to the collection and use of your data as described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information: When you create an account or book a ride, we collect personal information such as your name, email address, phone number, and payment details.
Location Information: We collect your real-time location data to match you with nearby drivers, provide accurate ride estimates, and ensure efficient route planning.
Ride Information: We collect details about your ride, including pickup and drop-off locations, ride history, and preferences.
Device Information: We may collect information about the device you use to access Sevacabs, including hardware model, operating system, unique device identifiers, and mobile network information.
Payment Information: We collect payment data such as credit card details or other payment method information to process payments for rides.
Usage Information: We collect data on how you interact with our app or website, such as pages visited, features used, and time spent.
2. How We Use Your Information
We use the information we collect to:
Provide and Improve Services: We use your information to facilitate ride bookings, track your ride, process payments, and provide customer support.
Personalize Your Experience: We use your data to tailor the app to your preferences and improve your user experience, such as remembering frequent pickup locations.
Communication: We use your contact information to send important notifications about your ride, provide updates, and respond to inquiries.
Marketing and Promotions: With your consent, we may use your information to send promotional offers, discounts, and advertisements relevant to your interests.
Safety and Security: We use your data to maintain the safety and security of our riders and drivers, including verifying driver and rider identities, and preventing fraud or illegal activity.
Legal Compliance: We may use your data to comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. Information Sharing
We may share your information in the following cases:
With Drivers: Your location, name, and contact details are shared with drivers to facilitate ride bookings and ensure a smooth pickup and drop-off experience.
With Third-Party Service Providers: We may share your data with third-party vendors who assist us with services such as payment processing, data analytics, and marketing. These providers are obligated to protect your data and use it solely for the purposes of providing services to Sevacabs.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
In Business Transactions: If Sevacabs undergoes a merger, acquisition, or sale of assets, your data may be transferred to the new entity as part of the transaction.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we securely delete or anonymize it.
5. Your Data Protection Rights
You have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request corrections to inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information in certain circumstances, such as when it’s no longer necessary for the purposes it was collected.
Data Portability: You can request to transfer your data to another service provider.
Withdraw Consent: If you have provided consent for any data processing, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at support@sevacabs.com.
6. Data Security
We take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute security.
7. Changes to This Privacy Policy
Sevacabs reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and app. Your continued use of Sevacabs after any updates will constitute your acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: